Which? has unveiled its top current account providers and is encouraging millions of customers to consider making a switch. The consumer rights group conducted an analysis of product features such as fees, overdrafts, charges, and benefits in its most recent survey. Additionally, they surveyed over 6,600 customers to gauge their satisfaction levels with their current accounts.
Six providers were granted Which? Recommended Provider (WRP) status, including Chase, Danske Bank, First Direct, Monzo, Nationwide, and Starling. Starling claimed the top spot with an impressive customer score of 86% and secured its seventh WRP badge. It received a full five-star rating for both online and mobile banking and four stars for customer service.
Monzo achieved an 85% customer score, receiving five stars for the ease of mobile banking and four stars for overall customer service. First Direct attained an 84% customer score and holds the longest-running current account WRP title, maintaining the award for over a decade.
Nationwide also scored 84%, earning four stars for its in-branch service and five stars for online banking. Chase, a digital bank under JPMorgan, achieved an 82% customer score, with five stars for its mobile app and four stars in categories like customer service and ease of application.
Danske Bank obtained an 80% customer score with mostly four-star ratings, particularly for overall customer service and online banking. Allied Irish Bank narrowly missed WRP status despite an 85% customer score. Revolut scored well at 83% but wasn’t named a WRP due to operating as an e-money provider in the UK.
Despite the introduction of new current accounts by various banks in recent years, a recent Which? survey of over 6,600 current account holders revealed that nearly 37% have remained loyal to the same provider for over 20 years. TSB ranked lowest with a customer score of 67%, receiving two stars for customer service and telephone banking but securing four stars for online and mobile banking.
Following TSB were Virgin Money, Santander, and Halifax, all tied at 71%. Sam Richardson, Deputy Editor of Which? Money, emphasized the differences among banks and highlighted the benefits of switching to one of their Recommended Providers for improved perks and services.
Representatives from TSB and Virgin Money expressed their commitment to enhancing customer service and banking offerings. Santander and Halifax were approached for comment by the Mirror.