A significant change is coming that will impact certain households’ ability to stream online content. UK homes using BT TV have been alerted that some set-top boxes will no longer support the popular Netflix app. This streaming platform is undergoing upgrades, rendering older hardware incompatible with the changes.
Which devices will be affected? Two BT TV boxes losing Netflix support are the TV Recordable Box (G4) and the TV Box (Z4).
BT explained, “Netflix is enhancing its app to provide the best user experience, resulting in incompatibility with these boxes.”
Reported first by Cordbusters, the change will be effective from March 4, 2026. After this date, users with these boxes won’t access Netflix titles like Drive to Survive, Stranger Things, Seven Dials, and Breaking Bad unless they switch to newer models.
BT confirmed that newer models will not face Netflix blocking. “Our EE TV Boxes, including the 4K Recordable Box (G5), will continue to be supported,” the company assured.
BT also clarified that customers’ Netflix subscriptions will remain unaffected. “Your Netflix subscription stays the same, and you can still watch on supported devices.”
Users with potentially affected boxes are advised to contact BT to explore upgrading to a newer model.
Netflix will still be accessible through other devices such as smart TVs, Fire TV Sticks, gaming consoles, and Apple TV boxes.