EE customers are being alerted to a resurgence of a text message scam targeting them. The scam prompts recipients to claim their “EE reward points” before expiration by clicking on a link that leads to a fake EE website. This fraudulent scheme aims to steal personal information and money. Reports indicate an increase in such incidents recently.
In response, some EE users have shared their experiences on online forums to warn others. One user recounted receiving a text about rewards and clicking on a link that resembled an authentic EE site. Another user admitted falling for the scam momentarily before realizing the deception.
Cybersecurity company Phonely has observed a rise in reports on its scam-tracking platform, indicating that messages are being sent from random numbers impersonating EE. The firm advises mobile users to exercise caution when receiving unexpected messages related to rewards, prizes, or expiring benefits.
Bryn Thompson, Marketing Director at Phonely, emphasized the deceptive nature of these texts, urging people not to click on links in unsolicited messages. EE has clarified that they do not operate a points or rewards program and have provided an example of the scam message for customer awareness.
EE has advised recipients of such messages to ignore them and refrain from clicking on any embedded links. The fraudulent message claims to offer points as a gift to high-quality users that will expire in three working days.
To safeguard against scams, EE recommends avoiding unknown links in text messages, refraining from replying or calling the provided number, and abstaining from sharing personal or financial details. The key advice is to be cautious and avoid engaging with suspicious messages claiming to offer rewards from EE.